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Tax ID：91440300MAKBU68N2A
Company Address:Room 1706, Building 1, Jinhuanyu Building, No. 56 Tiezai Road, Gole Community, Xixiang Subdistrict, Bao'an District, Shenzhen CityEmail:service@echogoodies.com
Payment Policy
General Questions
What is the status of my order?
Once you place your order, you will receive a confirmation email containing your order details. After your order has been shipped, we will send you a tracking number so you can monitor the delivery status of your shipment.
Can I change my order?
We can only modify orders that have not yet been processed for shipment.
Once your order status changes to "Preparing for Shipping," "Shipped," or "Delivered," we are unfortunately unable to make any changes.
Payment
What payment methods do you accept?
Available payment methods will be displayed during checkout and may include major credit cards, debit cards, PayPal, and other secure payment methods depending on your location.
Which currency will I be charged in?
All transactions are processed in U.S. Dollars (USD).
If your credit or debit card uses a different currency, your bank or card issuer will apply the applicable exchange rate at the time your payment is processed.
Shipping
Where do you ship?
We ship to customers worldwide, including North America, Central America, Europe, Oceania, and many other supported countries and regions.
Available payment methods may vary depending on your location.
How long does it take to ship my order?
Orders are typically processed within 1–7 business days.
Delivery times vary depending on the shipping method selected at checkout and the destination country or region.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number to monitor your shipment throughout the delivery process.
What if I'm not home when my package arrives?
If no one is available to receive your package, the carrier may attempt another delivery or contact you to arrange an alternative delivery date, depending on the carrier's policies and your destination.
In some cases, you may need to collect your parcel from your local postal office or courier service location.
Returns
Do you accept returns?
Yes. We accept returns provided that the following conditions are met:
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The item was purchased directly from our online store.
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The item is unused, unworn, and in its original condition.
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A return or exchange request is submitted within 30 days of receiving your order.
To begin a return, please contact our Customer Support Team for assistance.
Can I exchange an item?
Yes.
Exchanges are available under the same conditions as returns. Simply let our Customer Support Team know that you would like to exchange your item when submitting your request.
All exchanges are subject to product availability.
Are returns free?
Please contact our Customer Support Team before returning any item.
Once your return request has been reviewed and approved, we will provide the official return instructions and return address.
If the return is due to our error, such as receiving an incorrect or defective item, we will cover the reasonable return shipping costs.
For customer-initiated returns, return shipping costs are the responsibility of the customer.
How long does it take to process a return?
Returned items are normally inspected within 5–7 business days after they arrive at our designated return facility.
Once your return has been approved, your refund, exchange, or store credit (where applicable) will normally be processed within 5–7 business days.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
If you have any additional questions or require further assistance, please feel free to contact our Customer Support Team.
Company Information
Email:service@echogoodies.com