FAQ
1. Shipping
We offer worldwide shipping, and it’s absolutely free!
How long will shipping take?
Shipping times vary by location. For most countries, delivery typically takes 6-16 business days. However, for certain locations, like Kuwait, shipping may take 13-22 business days.
Do you ship internationally?
Yes, we ship to almost every country around the world.
How much does shipping cost?
Shipping is absolutely free for all orders.
2. Returns
We offer a 30-day return policy to ensure you’re satisfied with your purchase.
How do I request a return?
To initiate a return, please contact us using the contact form on our website. Provide your order number and a brief explanation of why you’d like to return the product.
Who covers the return shipping cost?
The customer is responsible for the return shipping cost, except in cases where the item arrived damaged, defective, or incorrect. In such cases, we will cover the return shipping cost or provide a replacement at no extra charge.
What condition must the product be in for a return?
The product must be unused, in its original packaging, and in resellable condition. If the item is used or damaged, it may not qualify for a return.
How does the refund process work?
Once we receive and inspect the returned item, we will process your refund. The refund will be issued to your original payment method, and it may take 5-10 business days to reflect in your account.
3. Tracking Orders
We aim to keep you updated about your order status.
How do I track my order?
You will receive order thacking link in your order confirmation email. You can use it to monitor your package’s progress.
What if I don’t receive tracking information?
If tracking information is unavailable, feel free to contact us using the website’s contact form, and we’ll assist you.
4. Payment Methods
We accept a variety of payment methods for your convenience.
What payment methods do you accept?
We currently accept all major credit and debit cards via Stripe.
Is my payment information secure?
Yes, we use secure payment processors like Stripe to protect your payment details. Your information is encrypted and safe.
5. Order Cancellations
Please carefully review your order before finalizing your purchase.
Can i cancel my order?
Orders cannot be canceled once they are placed due to our swift processing system. However, if you have concerns after receiving your order, please contact us through the contact form on our website for assistance with returns.
6. Customer Support
We are here to assist you with any questions or concerns.
How do I contact customer support?
You can reach us by filling out the contact form on our website. We aim to respond within 24-48 business hours.
What if I have an issue with my order?
If you experience any issues, use the contact form to provide your order number and a detailed description of the problem. We’ll work to resolve it promptly.
Do you offer live chat support?
At the moment, we do not offer live chat support. However, our email support team is ready to assist you.
7. Privacy Policy
We take your privacy seriously and handle your personal information securely.
What information do you collect?
We collect the necessary details to process your order, such as your name, email address, shipping address, and payment information.
How is my information used?
Your information is used solely for processing and delivering your order, providing customer support, and updating you on your purchase status.
Do you share my information with third parties?
No, we do not sell, trade, or share your personal information with third parties, except as necessary to process your order (e.g., shipping providers).
8. Product Information
We ensure that all products meet high-quality standards before shipping.
Are the product descriptions accurate?
Yes, we provide detailed and accurate descriptions of all products, including specifications, materials, and dimensions.
What if the product I received differs from the description?
If the product does not match its description, contact us through the website’s contact form. We’ll work to resolve the issue promptly.
Are the product images accurate?
Our images are accurate representations of the products. However, slight color variations may occur due to lighting or monitor settings.
9. Order Issues
We’re here to assist if something goes wrong with your order.
What should I do if I receive the wrong item?
If you receive an incorrect item, contact us via the contact form with your order number and a photo of the item received. We’ll arrange for a replacement or refund.
What happens if my order is damaged during shipping?
If your order arrives damaged, contact us immediately with your order number and photos of the damaged item and packaging. We’ll resolve the issue promptly.
I haven’t received my order. What should I do?
If your order has not arrived within the expected delivery time, check the tracking information. If you still cannot locate your package, contact us with your order number for assistance.